SupportStack helps MSPs slash ticket volume, speed up support, and empower users at every layer.
Clients email and call for updates, user changes, and license counts
Engineers burn hours on repetitive tickets that could be avoided
Critical issues get buried in noise
Users track tickets themselves
Ops handle staff changes without IT
Engineers escalate less and resolve more
in low-value tickets
first response
internal escalations
Let end users log tickets, request hardware, and track progress without flooding the inbox.
Let HR, Ops, or site contacts handle user lifecycle changes without needing to go through IT.
Help engineers resolve more tickets without escalating.
Classify and enrich inbound tickets before they hit your servicedesk
Give decision makers visibility into tickets, assets, and usage without needing a full portal.
We're continuously expanding SupportStack with new tools to streamline MSP operations.
More Tools in Development
Deploy lightweight taskbar tools to clients
Empower each role to take action
Resolve faster, reduce escalations, improve SLA metrics
Integrates with:
Reduce repetitive tasks and focus on complex issues
Empower users with self-service capabilities
Give clients real-time access to their support data
Context-aware tools help resolve issues faster